With us it’s personal

We believe best value is delivered by working in partnership. A major part of this is having clear, documented processes, such as service level agreements that spell out exactly where responsibilities lie, what can be expected in different situations and software that is lucid, intuitive and comprehensive. Another is ensuring that staff have the right expertise, are trained, motivated and given responsibility for success

The key lies in providing a personal service, in building relationships and trust so that, when the unexpected happens, the clients’ needs are still fully met.

A few concrete examples:

• The phone is always answered by a person.
• Our first client, Crabtree of Gateshead, who signed up in 1982, is still with us.
• We hold regular review meetings with clients.
• We provide intensive care at the clients’ request with priority service, detailed and frequent reporting, which continues until it is jointly agreed any problems are resolved.
• When the Payroll Manager falls sick we provide the backup.
• When the BACS service fails, we stay until the early hours to get payments out.

The things our clients say:

"They very much have a can do, will do attitude and offer alternative solutions where outcomes can be improved"
G.W.Miles, Finance Director – Barton Pevril College
"If you ring with a problem, they not only solve it but offer several options… helping me decide which would be best for my company"
Chris Tidy, Payroll Manager – Hiscox Syndicates
"They understand what you are asking for and respond accordingly"
Alan Weaver, Payroll Manager – Areva T/A