The software itself is developed through our partnership with you. All requests you make are logged on our Change Request Management System, (the CRMS). A Senior Consultant reviews each request. They check whether this is already a way of doing what you want. If not, it is briefly assessed for applicability and cost. If feasible in outline it is put forward to our Change Control Board, (the CCB), staffed by senior managers from Sales and Marketing, Operations and Development, whose responsibility it is to prioritise and schedule new releases of the product. The story does not end there, of course, the successful change request will go through many more phases, but the goal of the CCB is to ensure we deliver the improvements you want.

The great bulk of these improvements are delivered to you free of any further charge as part of our normal update service. New releases, containing your requested changes, are typically issued three or four times a year. In the meantime our support staff will be happy to keep you up-to-date with the progress of any requests you make.

In addition, on the payroll front, we work closely with the HMRC to maintain our Tested and Approved Status so you can be reassured we meet the highest legislative standards and you get the best of the governments online portals.