Implementation requires
careful planning and focussed activity causing the minimum of disruption to your
operational activities. The matching of your requirements to our delivery starts
when we first begin to talk to you. During the pre-sales period we start to
build up a Customer Portfolio containing details of your requirements.
Once a sale is confirmed, an
implementation manager will be assigned as your prime point of contact. They
will meet with you, check expectations, ensure resources are allocated on both
sides, complete and agree the Customer Portfolio with you, plan the
implementation and establish agreed time-scales and costs.
The on-site implementation and
training team will work to the plan with your nominated project manager.
Implementation consists of a number of phases, during which the following
activities take place:
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Design and test agreed
modifications
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Data preparation and
take-on
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System set-up and
configuration
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Parallel running
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Operator training
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Advice on practices
-
System tuning
A full support service is
available Monday to Friday 9am to 5.30pm providing:
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Rapid access to support
staff
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All relevant statutory
legislative upgrades
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Regular product
enhancements
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Day-to-day advice on
operational issues
-
Advice on legislation