Our Implementation Procedure

Implementation requires careful planning and focussed activity causing the minimum of disruption to your operational activities. The matching of your requirements to our delivery starts when we first begin to talk to you. During the pre-sales period we start to build up a Customer Portfolio containing details of your requirements.

Before Implementation

Once a sale is confirmed, an implementation manager will be assigned as your prime point of contact. They will meet with you, check expectations, ensure resources are allocated on both sides, complete and agree the Customer Portfolio with you, plan the implementation and establish agreed time-scales and costs.

During Implementation

The on-site implementation and training team will work to the plan with your nominated project manager. Implementation consists of a number of phases, during which the following activities take place:

• Design and test agreed modifications
• Data preparation and take-on
• System set-up and configuration
• Parallel running
• Operator training
• Advice on practices
• System tuning

After Implementation

A full support service is available Monday to Friday 9am to 5.30pm providing:

• Rapid access to support staff
• All relevant statutory legislative upgrades
• Regular product enhancements
• Day-to-day advice on operational issues
• Advice on legislation