We believe best value is
delivered by working in partnership. A major part of this is having clear,
documented processes, such as service level agreements that spell out exactly
where responsibilities lie, what can be expected in different situations and
software that is lucid, intuitive and comprehensive. Another is ensuring that
staff have the right expertise, are trained, motivated and given responsibility
for success
The key, however, lie in
providing a personal service, in building relationships and trust so that, when
the unexpected happens, the clients' needs are still fully met.
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The phone is always
answered by a person
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Our first client, Crabtree
of Gateshead, who signed up in 1982, is still with us.
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We hold regular review
meetings with clients.
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We provide intensive care
at the clients' request with priority service, detailed and frequent
reporting, which continues until it is jointly agreed any problems are
resolved.
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When the Payroll Manager
falls sick we provide the backup
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When the BAACS service
fails, we stay until the early hours to get payments out.
- The things our clients say:
- "They very much have a can do, will
do attitude and offer alternative solutions where outcomes can be
improved"
G.W.Miles, Finance Director - Barton Perevil
- "If you ring with a problem, they
not only solve it but offer several options... helping me decide which
would be best for my company"
Chris Tidy, Payroll Manager - Hiscox
- "They understand what you are asking
for and respond accordingly"
Alan Weaver, Payroll Manager - Areva
