We believe best value is delivered by working in partnership. A major part of this is having clear, documented processes, such as service level agreements that spell out exactly where responsibilities lie, what can be expected in different situations and software that is lucid, intuitive and comprehensive. Another is ensuring that our staff have the right expertise, are trained, motivated and given responsibility for success.

The key lies in providing a personal service, in building relationships and trust so that, when the unexpected happens, the clients’ needs are still fully met. We offer a level of service and commitment to our clients that you will not find anywhere else in the Payroll and HR industry. We achieve this by the following:

No voicemails anywhere in the company

Whenever you call Cintra with a question or a problem, you will always get to speak to a real person, not a machine.
In the unlikely event that no one is available to handle your query, you will be given an indication by a real person how long it will be before one of our support team gets back to you, given the nature and urgency of your call.

Qualified Staff

As part of our offer of employment, we stipulate that all of our Payroll support and bureau staff are either IPP (Institute of Payroll Professionals) or Payroll Alliance qualified, or are willing to embark upon a course of distance learning to become so.

Staff Tenure and Loyalty

We enjoy tremendous staff tenure and loyalty within all departments. What this means to you as a Cintra client is that if you ring us in a year or two, the chances are that you will speak to the same person you do today, or did two or three years ago. What it also means is that over time, we build an excellent understanding of your people and your payroll operations.

Customer-driven Development

Our CRMS (Change Request Management System) enables customer requests for changes to our payroll software to be fed to our development team, which often results in such changes finding their way into subsequent releases of the software. Any such enhancements are delivered free of charge to all of our customers.